Dashboard
Real-time overview of your contact center
Live
Agents Online
18
9 on call, 3 available
Active Calls
12
2 in queue
Calls Today
847
+10 last hour
Avg Handle Time
4:05
Target: 4:00
Agent Status
On Call (9) Available (3) Paused (3)
AK
Ahmed K.
Debt Collection Q2
Paused5:51
SM
Sara M.
Credit Card Offers
(791) 814-1949On Call6:59
AR
Ali R.
UK Insurance Inbound
(515) 390-7914On Call8:09
FH
Fatima H.
UK Insurance Inbound
Wrap-up5:13
HS
Hassan S.
US Solar Leads
Available5:27
AA
Ayesha A.
Debt Collection Q2
(290) 327-9705On Call9:14
OB
Omar B.
Home Warranty Outbound
Wrap-up4:11
ZJ
Zara J.
Home Warranty Outbound
Paused3:11
BN
Bilal N.
Debt Collection Q2
(398) 926-3677On Call7:30
HT
Hira T.
Home Warranty Outbound
(343) 658-2181On Call6:24
UZ
Usman Z.
UK Insurance Inbound
(231) 450-2728On Call8:09
SI
Sana I.
Real Estate Follow-up
(858) 480-2136On Call2:45
Live Call Feed
Real-timeWaiting for calls...
US Solar LeadsActive
3.7
Dial/min
15.5%
Contact
206
Calls
UK Insurance InboundActive
1.1
Dial/min
81.6%
Contact
173
Calls
Debt Collection Q2Active
3.5
Dial/min
9.7%
Contact
239
Calls
Medicare EnrollmentPaused
0
Dial/min
22.5%
Contact
98
Calls
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