Supervisor View-- Monitor all agents in real-time. Listen, whisper, or barge into calls.
Live
On Call
9
Available
3
Wrap-up
0
Paused
2
In Queue
6
Max Wait
45s
Agent Monitoring (16 agents)
AK
Ahmed Khan
Auto Insurance
Ringing6:05
(662) 655-9862
SM
Sara Malik
Medicare Enrollment
Available6:17
AR
Ali Raza
US Solar Leads
On Call3:07
(273) 635-8348
FH
Fatima Hussain
US Solar Leads
On Call1:20
(757) 512-6715
HS
Hassan Shah
Auto Insurance
Available7:39
AB
Ayesha Bano
US Solar Leads
On Call0:40
(392) 457-6960
OF
Omar Farooq
Medicare Enrollment
Paused4:22
ZI
Zara Iqbal
Debt Collection Q2
On Call4:28
(540) 816-4540
BA
Bilal Ahmed
Medicare Enrollment
Paused8:14
HN
Hira Noor
US Solar Leads
Available0:28
UT
Usman Tariq
UK Insurance Inbound
Ringing9:44
(464) 362-2595
SR
Sana Riaz
Debt Collection Q2
On Call8:47
(238) 206-1381
KJ
Kamran Javed
Medicare Enrollment
On Call0:02
(262) 780-1156
NB
Nadia Butt
US Solar Leads
On Call1:13
(269) 927-9932
JA
Junaid Aslam
Home Warranty
On Call2:54
(324) 570-4168
RN
Rabia Nawaz
UK Insurance Inbound
On Call1:13
(303) 355-4596
Queue Status
Sales QueueSLA 87%
3 waiting8 agents45s max
Support QueueSLA 94%
1 waiting5 agents12s max
Billing QueueSLA 98%
0 waiting3 agents
TransfersSLA 82%
2 waiting4 agents28s max
Today's Metrics
Total Calls
847Inbound
312Outbound
535Avg Wait
18sAbandon Rate
3.2%Conversion
12.4%Alerts
Queue Wait Time High
Sales Queue exceeding 30s SLA target
Agent Paused 15m+
Kamran Javed has been paused for 18 minutes
Call Volume Spike
Inbound volume up 30% vs. yesterday
Full visibility into your operation
Listen, whisper, and barge into live calls. Set SLA alerts. Monitor every metric in real-time.