Supervisor View-- Monitor all agents in real-time. Listen, whisper, or barge into calls.
Live
On Call
8
Available
5
Wrap-up
0
Paused
1
In Queue
6
Max Wait
45s
Agent Monitoring (16 agents)
AK
Ahmed Khan
Medicare Enrollment
On Call1:48
(394) 932-7400
SM
Sara Malik
US Solar Leads
On Call6:37
(830) 787-5734
AR
Ali Raza
US Solar Leads
On Call9:16
(333) 654-5596
FH
Fatima Hussain
UK Insurance Inbound
Paused7:39
HS
Hassan Shah
Medicare Enrollment
Available5:34
AB
Ayesha Bano
Medicare Enrollment
Available9:58
OF
Omar Farooq
UK Insurance Inbound
Available2:30
ZI
Zara Iqbal
Home Warranty
On Call7:55
(669) 216-8854
BA
Bilal Ahmed
Home Warranty
On Call4:15
(351) 685-1008
HN
Hira Noor
Medicare Enrollment
On Call8:27
(984) 562-2487
UT
Usman Tariq
Auto Insurance
On Call0:42
(343) 858-3129
SR
Sana Riaz
UK Insurance Inbound
On Call1:54
(681) 945-4562
KJ
Kamran Javed
US Solar Leads
Available6:49
NB
Nadia Butt
Auto Insurance
Available5:19
JA
Junaid Aslam
UK Insurance Inbound
Ringing8:35
(756) 218-5394
RN
Rabia Nawaz
Auto Insurance
Ringing1:00
(457) 458-9042
Queue Status
Sales QueueSLA 87%
3 waiting8 agents45s max
Support QueueSLA 94%
1 waiting5 agents12s max
Billing QueueSLA 98%
0 waiting3 agents
TransfersSLA 82%
2 waiting4 agents28s max
Today's Metrics
Total Calls
847Inbound
312Outbound
535Avg Wait
18sAbandon Rate
3.2%Conversion
12.4%Alerts
Queue Wait Time High
Sales Queue exceeding 30s SLA target
Agent Paused 15m+
Kamran Javed has been paused for 18 minutes
Call Volume Spike
Inbound volume up 30% vs. yesterday
Full visibility into your operation
Listen, whisper, and barge into live calls. Set SLA alerts. Monitor every metric in real-time.