vs·Five9

Five9 charges per seat.
We charge per minute.

We're not going to pretend Five9 is bad software. They have multi-region failover, an AI add-on, and 25 years of enterprise polish. What they also have is a per-seat pricing model and a 12-to-36-month contract. If your call center is under 100 agents and you don't need an enterprise procurement cycle to add a phone number, the math gets uncomfortable for them.

Typical 25-agent shop
$510/mo on Titan
Same shop, Five9
$2,750+ usage / mo
That's
~80% less
01·The math, three sizes

Same shop, both bills.

Five9 ranges shown are public list prices for Essentials, Premium, and Optimum editions × seat count + estimated usage. Volume-discount arrangements may differ; this is what you'd see on a stock proposal.

10-agent inbound shop
1 toll-free, 1 local, ~6,000 inbound min/mo
Titan
$282/mo
Five9 (typical)
$1,099–$2,599/mo
Five9 Essentials tier × 10 seats + usage
Save ~74%
25-agent blended
2 toll-free, 2 local, ~10k inbound + 5k outbound
Titan
$510/mo
Five9 (typical)
$2,750–$5,990/mo
Five9 Premium tier × 25 seats + usage
Save ~81%
75-agent BPO
5 toll-free, 10 local, ~75k inbound + 25k outbound
Titan
$2,800/mo
Five9 (typical)
$9,000–$18,000/mo
Five9 Optimum tier × 75 seats + usage
Save ~69%
02·Feature by feature

The full table.
No spin.

Pricing model

Per-agent feeTitan$0Five9$100–$249 per agent / month
Platform feeTitan$100 / month flatFive9Built into per-agent
Phone numbersTitan$50 / number / monthFive9$0–$15 each, plus usage
Per-minute rateTitan$0.02 / min flatFive9Tiered, $0.012–$0.04
Recording storageTitanIncludedFive9Edition-tiered (+$$)
Contract minimumTitanMonth-to-monthFive912–36 months typical
Early terminationTitan$0Five930%+ of remaining contract

What you get

Browser-native softphone (WebRTC)TitanYesFive9Yes
Skills-based ACDTitanYesFive9Yes
Multi-level IVRTitanYesFive9Yes (Studio editor)
Predictive + power + preview dialerTitanYes (all 3)Five9Yes (Power editions)
Real-time wallboardTitanIncludedFive9Premium Edition only
Eavesdrop / whisper / bargeTitanIncludedFive9Premium Edition only
Custom dispositions + scriptsTitanYesFive9Yes
Federal + state DNC scrubbingTitanBuilt-inFive9Built-in
Webhook endpointsTitanHMAC-signedFive9Available
AI agent assist (live)TitanOn roadmapFive9Yes (Five9 Agent Assist add-on)

Operational reality

Time to first callTitanSame day after KYC approvalFive9Multi-week deployment + training
Add 50 agentsTitanProvisioned in an afternoonFive9Sales cycle + procurement
Pause for the holidaysTitanStop dialing — bill drops with usageFive9Per-agent fee accrues regardless
Support modelTitanEmail, real engineers, no tier gatingFive9Tiered SLA (Premium Edition gets faster)
Audit + compliance trailTitanEvery mutation audit-loggedFive9Yes (Compliance Edition)
Multi-region failoverTitanSingle-region (today)Five9Multi-region built-in
03·When you should pick them, not us

We'll save you the demo.

You need multi-region failover with sub-second RTO. Five9 has it. We don't — yet. If a single-region outage would kill your business, this isn't the right call.

You have a 1,000-agent contact center on legacy on-prem. You need a multi-year migration with a TAM, a deployment partner, integrations to Salesforce + Workday + Genesys WFM, and a procurement workflow. Five9 has the muscle for that.

You need a paid AI agent-assist that's live today. Five9 has it as an add-on. Ours is on the roadmap, not in production. If real-time AI summaries and sentiment are must-have for the quarter, we're not ready for you yet.

For everyone else — solo agencies, growing call centers, BPOs under ~200 agents, anyone who runs the math and finds Five9 absurd — we're built for you.

04·Ready to switch?

Run your numbers.
Decide for yourself.

The pricing calculator takes 30 seconds. Sign-up takes 2 minutes. If the math works, you're live tomorrow.

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